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FREQUENTLY ASKED QUESTION - Petroneo

At Petroneo, we understand that you may have questions or need more information. Our Frequently Asked Questions (FAQ) section is here to help. If you can't find the answer you're looking for, don’t hesitate to get in touch with our team. We're always happy to assist you with any inquiries!

  • Quality
  • Reliability
  • Safety
  • Efficiency

GENERAL QUESTIONS

Frequently asked questions

What types of petrochemical products do you supply?

We supply a wide variety of petrochemical products, including Caustic Soda, Ethylene Glycol, Base Oil, Rubber Process Oil (RPO), and many more.

How can I place an order with Petroneo?

Orders can be placed directly through our website or by contacting our sales team via phone or email.

Do you provide shipping worldwide?

Orders can be placed through our website or by contacting our sales team directly via email or phone.

What industries do you serve?

We cater to various industries, including petrochemical manufacturing, agriculture, automotive, textiles, and pharmaceuticals.

Can I track my order?

Yes, we provide tracking information for all orders once they have been dispatched.

How do I get in touch with customer support?
  1. You can reach our customer support team by filling out the contact form on our website, or by calling or emailing us directly.

 
 

TECHNICAL QUESTIONS

Frequently asked questions
How is Ethylene Glycol used in industrial applications?

Ethylene Glycol is primarily used in the production of antifreeze, coolants, and as a solvent in the manufacturing of plastics.

What are the storage requirements for Base Oil?

Base Oil should be stored in a cool, dry place, away from direct sunlight and moisture to ensure its quality remains intact.

Can you provide custom chemical formulations for specific needs

Yes, we offer tailored chemical solutions and formulations to meet the unique needs of our clients.

What certifications do your products have?

Our products are certified to meet international quality and safety standards, including ISO certifications.

Entire Production Line Installation

We can assist you in the modernization of your facility, the installation and repair of your equipment, and general and preventive plant maintenance.

Oil Refinery Pumpjack at Petroneo
Oil Refinery Pumpjack at Petroneo

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